Hosted Voice Services

Hosted Voice is a suite of VoIP (Voice over IP) Services specifically designed for consumers and businesses that wish to run their Voice Services over a broadband connection.

Standard telephone calls are made over the PSTN (analogue) or ISDN (digital) networks. With VoIP calls, you don't need to make use of these lines. You simply need an internet connection. VoIP technology converts voice signals into 'packets', similar to an email and sends them out from the callers network address to the receiver via the internet. The cost savings are made because at least part of the call will miss going through a telephone exchange and therefore not incur associated charges such as call connections. If you are calling someone whose service is hosted in the same location as you, then you will completely bypass any telephone exchange and therefore the call is free.

VoIP calls can take place over the public internet using well known services such as Skype. Being on the public internet reduces the quality of calls drastically and has a lot to do with why VoIP has mostly been regarded as a 'bleeding edge' technology. The quality hasn't quite been there.

This can be controlled though, by hosting the VoIP service on a secure and quality controlled server - just like a cloud. This is Hosted Voice, and it is the present and the future of landline telephony.

Telcotalk had two major products in the Hosted Voice Suite;

1. MyPBX

MyPBX is a fully featured hosted telephone system delivered over a broadband connection.Instead of purchasing, installing and managing a PBX, a business can deploy IP Phones and connect to MyPBX at Telcotalk’s secure data centre.

Benefits include;

A significant saving on the upfront cost of purchasing and installing a telephone system
Significant ongoing savings on Line Rental, Call Charges and Maintenance
Increased functionality and support for remote offices and teleworkers
Ability to keep existing telephone numbers and use Direct Indial for better communication
Full system management and a “telephone service that grows and adapts to their business

2. SIP Trunks

A SIP Trunk is a product that Telcotalk offers, that allows businesses with an already installed PBX to use VOIP. By connecting a SIP trunk to an internal traditional PSTN phone system, companies can communicate over IP outside the enterprise using multiple media types including voice, video and data.

SIP trunks are also beneficial for companies who have already invested in a VOIP set up but are seeking to increase the value of the investment they have already in VOIP by maximising the benefits of their current system.

Setting Up Your VoIP Solution

Telcotalk can arrange your VoIP Solution installation for you. Simply call 1300 telcotalk (835268) or email sales@telcotalk.com.au

The Service

Telcotalk offers a service next to none. We are easy to contact and prompt to respond. Telcotalk can also offer you a complete range of telecomunication services, services of which are accompanied by the attention of your very own account dedicated manager. To enquire about any of our other services please contact us on 1300 telcotalk (835268) or email us at sales@telcotalk.com.au

If you ever need help, we're only a phone call away. You'll never talk to a machine – instead, you'll get a human being, enthusiastic about solving your problem efficiently

Last but not least, many people have a different bill for the home phone, internet and mobile phones. With Telcotalk you can put all of your bills into the one convenient account!

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