FAQ Residential

Who is Telcotalk?
Are there any costs or charges involved?
Will my phone number change?
Does every call I make go through the Telcotalk network?
What is Total Service?
If I am having trouble getting through to a number or have been cut off in the middle of a call, whom can I contact to help?
I have many service numbers on my bill that I am unable to easily recognize. Have you an option available that will aid me in recognizing these?
Billing Questions

1. Who is Telcotalk?

Telcotalk provides communication services to businesses & residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the global communication networks at wholesale prices which allow us to pass on the savings to you. Telcotalk is in direct competition with Telstra, Optus, AAPT & other communication companies to provide excellent value, direct dial telephony for your national, international & calls to mobiles with no loss in call quality.

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2. Are there any costs or charges involved?

Joining Telcotalk is free of charge. All that you will pay for is your monthly line rental and the cost of your telephone calls. will be no connection charges for lines already rented by you, but for any new or additional line standard Telstra connection charges will apply.

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3. Will my phone number change?

No, your number does not change. Nothing changes except that you will receive a bill from Telcotalk for your national, international & calls to mobile phones at much reduced prices.

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4. Does every call I make go through the Telcotalk network?

As Telcotalk offers 'Total Service' products to all their customers all calls you make will go through the Telcotalk network unless you dial an over-ride code to use another service provider for your long distance calls.

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5. What is Total Service?

Telcotalk is not only able to help you save on your national & international calls, but on your local calls too! You will receive one bill from Telcotalk for all your telephone charges, including local calls, calls to mobiles, service & equipment charges, at Telcotalk's great rates!

When you join Telcotalk Total Service (all your telephone charges) you authorise that your entire account, not just the one number be transferred to Telcotalk, so what that means is that all of the services which did appear on your current providers bill, will now be billed for you by Telcotalk. So please make sure that you know what numbers are on your account before authorising transfer to Telcotalk.

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6. If I am having trouble getting through to a number or have been cut off in the middle of a call, whom can I contact to help?

If there appears to be any type of fault on your line then you can contact Customer Service on 1300 720 591 who are available from 9am - 5pm Monday to Friday.

Outside of these times Line Faults can be reported on 1300 720 498.

Total Service customers should also contact 1300 720 498 for any faults with local calls, your local line or rented handset.

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7. I have many service numbers on my bill that I am unable to easily recognise. Have you an option available that will aid me in recognising these?

Sure, we are able to place what is known as a User Name onto your account. This will appear to the right hand side of the service number & will aid you to recognise the numbers.

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8. Billing Questions

How often will I receive a bill?
Fully itemised bills will be issued to you monthly.

How can I pay my bill?

Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.

BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)

BPAY biller code: 707364

National Australia Bank
Tel: 13 2665
Internet: www.national.com.au

Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au

Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au

St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au

ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au

Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au

Credit Card
Call our Telepay service on 1300 720 396 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records.

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